Refund policy

RETURNS & REFUNDS

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Due to the customized nature of these products that we produce at Bodenos Design, we cannot offer returns. Your custom artwork is designed with care and is entirely personal to you.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always strive to make sure you're happy with the final masterpiece.

You can always contact us for any return questions at [email protected].

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please take a picture of the package BEFORE you open it as proof that it was sent defective.

If you have placed an order recently and have changed your mind, you can change your order within 30 minutes. If 30 minutes have passed, the change request will not be granted and a new order needs to be made. The reason for this is that our artists often begin work as soon as you have placed your order.


Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our photography tips, we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we can't guarantee that special requests will be adhered to - for example we cannot edit a photo to close or open a mouth, add a smile etc. We can however, remove red eye, edit eye color and other requests.

Please note that all examples on site were made from high quality, high resolution photos. Blurry, low quality photos will not allow our artists to produce the high quality finish you see on site.


Promo Codes
You may only use one promo code per order. Promo codes are not to be combined, are non-transferable, and may have exemptions or requirements in order to be successfully redeemed. Promo codes are subject to change at any time. Shipping charges are based on the cart total after all promo codes have been applied.